Is Freeview available where I live?
All areas of the UK will get Freeview by the end of 2012. To check, simply log onto the official Freeview coverage checker on their website and type in your post code for confirmation of whether it is available in your area.
Will it record TV?
Yes, but you will need to use an external hard drive with USB connection or a Flash stick to record onto, as the receiver does not have its own hard drive.
Can you pre-set recordings?
Yes. Simply click on the programme that you want to record on the EPG (Electronic Program Guide). Time shift is also available, for pausing live TV.
Will it work with my existing aerial?
It is best to upgrade to a fully digital high gain outdoor aerial to ensure that you receive the best reception. Ross has a quality high gain aerial in the range.
I experience loss of audio/sound when I switch to BBC1 HD, ITV1 HD or Channel 4 HD, is the receiver faulty?
No. Audio on HD broadcasts has recently changed to 5.1. This can easily be rectified by uploading new software to your receiver following the directions below.
Download Instructions (PDF)
Download Software - for use with model T2USBPVR-RO only
I have recently lost channels, my signal quality has reduced, or I am worried about 4G interference
If your area has switched over to 4G, or will do shortly, you may need to upgrade to a 4G aerial. Alternatively you may require a 4G filter, which is free to houses in affected areas. Check the Let's Be Clear At 800 website.
I can only get foreign channels, what am I doing wrong?
Many people report that their receiver indicates they have good signal strength and are aligned to Astra 2 but they are receiving the incorrect channels (foreign broadcasts). This is a common mistake. If a dish is aligned to Astra 2 correctly it will not receive foreign broadcasts.
Satellite receivers are set by the user to scan for a specific satellite channel list and this is displayed as the satellite being received irrespective of alignment. Receivers are unable to specifically identify the satellite that is being received and have to be manually set to it. Many users confuse this as an indication as to where their dish is aligned to.
As an example, if your dish has been aligned for optimum signal and receives German, French and Spanish language channels then it is likely you are aiming the dish at Astra 1 (the most common satellite accidently received is Astra 1 which predominantly receives German, French or Spanish language channels). Astra 1 is found at around 19° East of South so the dish would need moving approximately 6° further East and 1° up in elevation.
How do I use a satellite finder?
With the meter connected in-line with the dish and receiver, set the "sensitivity" control to the maximum setting (this may have a different name depending on the meter brand). Gently sweep the position of the dish around to your estimated alignment position until the meter indicates that a signal is received.
Please note that at the highest sensitivity setting a meter may pick up background noise from the cable as a signal. A good way round this is to start by pointing the dish at the ground first and decrease sensitivity until no signal is indicated (this would then be considered your highest sensitivity starting point). When the meter indicates a signal is being received at the estimated alignment position, decrease the sensitivity until audible indictor stops then gently adjust the dish position to bring back the sound and still show a strong signal level.
You will eventually reach a point where the signal meter is set to around the lowest sensitivity but still shows good signal strength. This is your ideal dish position.
What is LNB Polarisation/Skew?
Polarisation is the rotation of the LNB within its holder (at the end of the arm). All of the UK has negative polarisation, this means that the LNB should be rotated anti-clockwise when stood behind the dish (or clockwise if stood in front). Zero degrees of polarisation should have the cable exiting from the LNB vertically downwards.
Is the elevation measured from vertical?
No. The elevation is based around the offset angle of the dish design. For most of our dish designs a vertical dish is at 18 degrees of elevation.
Where do I find accurate alignment information for my area?
The website dishpointer.com will show you an aerial photograph of your post code area where you can drag and drop the dish symbol onto your property. The site will overlay a line to show the direction your dish should be pointing for the selected satellite and give a compass bearing as well. The elevation given should be reduced by approximately 2° to be relevant to the Ross dish.
Will your receiver work with my existing satellite dish?
Yes. All Ross receivers are compatible with any pre-installed satellite dish.
How do I get Free-to-Air Satellite TV?
If you already have a satellite dish installation using Sky, you can simply swap the Sky box for a Ross HD Receiver. If you don't, you will need the Ross HD Satkit which has the dish and installation kit you need.
Do I need a subscription to get Free-to-Air Satellite TV?
No. Just a TV Licence. You will receive over 300 TV Channels, all free, including HD TV Channels.
Can I get foreign TV channels from other European satellites?
Yes. Ross satellite receivers can receive channels from all European satellites such as Astra 1 that broadcast into the UK. Go to lyngsat.com for full details of foreign channels that can be received.
Can I get Free-to-Air Satellite TV through my outdoor aerial?
No. You need a satellite dish pointing at 28.2 degrees east at the Astra/Eurobird Cluster. If you already have a Sky dish, this will also work.
Can I receive HD channels such as BBC HD, ITV HD through a Free-to-Air HD Satellite box?
Yes. The Ross HD Satellite Receiver will receive these channels and new HD channels as they are launched.
Is the HD Satellite Kit easy to install?
No. You do need reasonable DIY skills to install the dish, particularly if you need to do this high up on an outside wall. We recommend you allow at least two hours and you will need help from someone for final dish alignment. Full instructions are enclosed and Ross has a technical help line. You may want to consider a compass and satellite finder, both stocked by Robert Dyas, to help make installation easier. If in doubt consult an installation engineer.
Can I get free satellite TV in all rooms where I have a TV?
Yes, but each TV has to have its own cable feed from the satellite dish if you want to view different TV channels in different rooms. To do this you need to install a cable from the dish LNB to the additional room using the Ross Satellite Connection Kit, and use another Ross HD satellite receiver (sold separately) with the TV. This is the same as the way that Sky have multi-room as a premium service. Unlike Sky however, there is no monthly fee after installation.
How many feeds can I have from my satellite dish?
This depends upon how many F plug sockets there are on your LNB. The LNB (Low Noise Block) accepts the signals from the satellite dish. You may need to replace your LNB for one with multiple outlets if you wish to run a number of TVs from it.
Can I loop through to other TVs from my satellite receiver when installed?
You can run a satellite feed to other satellite receivers and TVs in other rooms from your main TV receiver. However you will only be able to watch the channel that is on the main TV (plus a limited number of channels that happen to be on the same transponder that the main TV is receiving signals from).
Are you having trouble fine tuning the alignment of your satellite dish to get reception? Click here (PDF - 29 KB) to download our guide.
Some of my channels have stopped working.
Channel broadcast information or the frequency on which a channel is being transmitted can change from time to time, we advise checking kingofsat.net for details of all channel information. Depending on the model of receiver in use, the process to retrieve channels is slightly different. Please refer to the user manual or call our technical support helpline on 0845 194 7584.
My receiver doesn’t find all the channels I’m expecting when it scans.
kingofsat.net keeps a daily updated list of channel information for each satellite. As there can be changes at any time, this will be the most accurate and up-to-date list available (bear in mind that our receivers can only decode Free-to-Air channels, marked as 'Clear' on this site). Depending on the model of receiver in use, the process to retrieve channels is slightly different. Please refer to the user manual or call our technical support helpline on 0845 194 7584.
Will your satellite kit work in other countries?
The receiver is able to work in any country, but it will only be able to receive signals from satellites which are transmitting to that area. satbeams.com will show the transmission footprint for each satellite in orbit.
Is there a 7-day EPG on your receiver?
Free-to-Air channel broadcasts do not carry this information so our receivers can only offer the Now & Next information encoded into the main channel transmission(s).
Can I get program information on your receiver?
If the channel broadcaster is transmitting a program synopsis then it will be available. However, Standard Definition receivers [DVB-S 5010] only show broadcast information, not program synopsis.
Can I get subtitles on your receiver?
Not all Free-to-Air channel broadcasts carry this information so our receivers cannot guarantee to provide this function.
When I rescan the channels into my receiver they are in the wrong order?
As the Free-to-Air satellite service is not governed by any all-encompassing body there is no specific channel number for each channel. Therefore there is no system of forcing a receiver to install channels in a set order. For this reason the receiver will install channels in the order that it finds them when it scans.