Frequently asked questions

If you can't find the answer to your question in one of the sections below, please do not hesitate to contact us and a member of our technical support team will be happy to advise you.


ROSS UK Technical Support:

Telephone: 03300 249 279

TV Mounts

HDMI

USB Accessories

4G

TV Mounts

Where can I purchase one of your TV wall mounts?

Please use the where to buy function of our website to find a Ross stockist.

How do I fit a TV mount to the wall?

All Ross mounts come pre-assembled and fitting them to the wall couldn’t be simpler. Detailed instructions on how to attach the mount to the wall are included with all mounts and more information can be found on our installation advice page.

Can I fit one of your mounts to a solid wall?

All Ross wall mounts come with all of the screws and wall fixings needed to mount securely to any type of solid wall. More information can be found on our installation advice page.

Can I fit one of your mounts to a stud wall?

All Ross wall mounts come with all of the screws and wall fixings needed to mount securely to a stud wall provided the screws are fitted into the studs and not the cavity space between studs. An additional stud finding device may be required to help you locate the wall studs. More information can be found on our installation advice page.

Can I fit one of your mounts to a cavity wall?

The supplied screws and wall fixings are not suitable to attach the Ross mount to a cavity wall. This fact is mentioned in our instruction and installation manuals. If you wish to attach a Ross mount to a cavity wall then you will need to purchase an additional cavity wall mounting kit containing butterfly screws which open out when inserted. More information can be found on our installation advice page.

Will the selected mount fit my TV?

All Ross wall mounts conform to VESA mounting standards. Simply match up the VESA size of your TV with the VESA size of the Ross wall mount. Alternatively, please use our online TV wall mount finder.

What is VESA size?

VESA is an industry standards body which releases the wall mounting standards which most TV manufacturers adhere to. The VESA size is the distance between mounting holes on the back of your TV . Common sizes include 100mm x 100mm, 200mm x 200mm, 400mm x 200mm, and 400mm x 400mm. You can find more information about VESA on our VESA page.

How do I find out my TV’s VESA size?

You can find your TV’s VESA size by checking the specifications page of the manual that came with your TV. By visiting your TV manufacturers webpage. Or by using a tape measure to measure the distance between the mounting holes on the rear of your TV. It should be a square or rectangular pattern. Measure in millimetres to get the VESA size.

Are your mounts safety tested?

All Ross TV mounts undergo vigorous internal testing throughout the development process. All mounts are also independently weight tested by SGS, one of the world’s leading third party independent testing and certification companies.

What is the warranty on Ross mounts?

There is a 5 year manufacturers warranty on all Ross TV wall mounts.

How do I make a warranty claim?

Ross technical support can be contacted via telephone, email or using our online form.

Why do similar looking mounts differ in price?

While many TV mounts can look very similar, there are many factors that vary between models, including differences in materials, manufacturing method, thickness of steel material and premium features such as quick tilt adjust lever, integrated spirit level, NEO protective pads and attractive wall plate covers.

Will my TV be secure?

All Ross mounts are safety and weight tested internally and externally by independent test house SGS. Provided the instructions are followed and the mount is correctly attached to the wall then it is perfectly secure. Additionally, each mount has either a safety locking screw or a pull cord lock to prevent the TV from coming away from the mount itself.

I am changing to a new TV, will my existing Ross wall mount still be compatible?

As long as your new TV’s VESA mounting pattern on its rear side is compatible with your mount, and the new TV’s weight is below the Ross mounts maximum weight handling value then you should be able to re-use your mount. If you’re unsure, contact our support team.

Where can I find the technical specifications for my product?

There is a downloads section on each of our product pages. In this section you will find all relevant downloadable instruction manuals and technical data sheets for the product.

Where can I find the Instruction manual for my product?

There is a downloads section on each of our product pages. In this section you will find all relevant downloadable instruction manuals and technical data sheets for the product.

Do you sell spare parts for Ross wall mounts?

Unfortunately, we do not currently sell spare parts. Ross mounts have excellent reliability and have extremely low failure and faulty rates and as such we have never needed to keep stock of spares. Please contact Technical support for further advice if required.

Why does my product include so many screws and bolts?

We include a wide selection of common bolt lengths and diameters in order to cover for almost all possible TV types. You need to select and use 4 x suitable bolts from the supplied selection only. All other bolts then become surplus to requirements. On the rare occasion that the bolts supplied wont work with your TV please contact technical support for assistance.

What types of mount are available?

Flat to wall mount: The flat to wall mount places the TV as little as 13mm away from the wall. There is no angle adjustment as the TV screen’s position is perfectly parallel to the wall.

Tilt mount: The tilt mount provides a vertical angle adjustment. It compensates for a TV positioned above the ideal viewing level. It also allows for the TV to be adjusted to avoid light reflections from windows etc. A common place for a tilt mounted TV is above a fireplace or on a bedroom wall.

Tilt/swivel mount: A tilt-swivel mount increases the viewing options and is ideal for rooms with more than one usual viewing spot.

Full motion wall mount: The full motion TV wall mount provides the greatest degree of flexibility in terms of tilt and 360 degree swivel. It also has one or more arms allowing the TV to move out from the wall and then push back against the wall as required.

What tools are required to install the Ross wall mount?

A pencil, a power drill, a 10mm drill bit and a screwdriver are the extra tools required to attach a Ross wall mount to a wall. All required wall plugs, screws, and TV attachment bolts are included in the box as standard.

HDMI

I know there have been new HDMI versions released, however none on the market claim to be the current version?

When the HDMI licensing LLC group released version 1.4 they required that any reference to version numbers be removed from all packaging and advertising for the cable.

What's the current HDMI version number?

v2.1. This was released on 4th Jan 2017.

How can I tell the version number?

This may be determined by examining the claims and logos on the packaging, although we cannot promote the version number of our cables.

v1.4:

  • Introduction of ethernet
  • Increased resolution
  • Supports 3D

v2.0:

  • Supports all HDMI connections including the next generation of Ultra HD/4K televisions
  • Supports wide angle theatrical 21:9 video aspect ratio
  • Real time delivery of multi-stream audio to multiple users (Up to 4)
  • Up to 32 audio channels for a multi-dimensional immersive audio sensation
  • Resolutions up to 4K@50/60 (2160p) - 4 times the clarity of 1080p/60 video resolutions
  • Up to 1536kHz audio sample frequency for the highest audio fidelity
  • Simultaneous delivery of dual video streams to multiple users on the same screen

v2.1:

  • Maximum supported resolution is 10K at 120 Hz
  • Dynamic HDR for specifying HDR metadata on a scene-by-scene or even a frame-by-frame basis
  • Display Stream Compression (DSC) 1.2 is used for video formats higher than 8K with 4:2:0 chroma subsampling
  • High Frame Rate (HFR) for 4K, 8K, and 10K, which adds support for refresh rates up to 120 Hz
  • Enhanced Audio Return Channel (eARC) for object-based audio formats such as Dolby Atmos and DTS
  • Enhanced refresh rate features:
  • Variable Refresh Rate (VRR) reduces or eliminates lag, stutter and frame tearing for more fluid motion in games
  • Quick Media Switching (QMS) for movies and video eliminates the delay that can result in blank screens before content is displayed
  • Quick Frame Transport (QFT) reduces latency
  • Auto Low Latency Mode (ALLM) automatic latency setting to the lowest ideal latency

USB Accessories

Are your Apple cables approved?

Both the cables are officially licensed by Apple.

To what level can I charge my mobile telephone with one full Ross USB Power Pack?

With USBPP2-RO, one full charge of the unit will charge an iPhone 5 once, or a Samsung to 60%.

With USBPP52-RO, one full charge of the unit will charge an iPhone 5 more than twice, or a Samsung 1.6 times.

4G

What is the effect of 4G mobile services on TV signal?

Mobile operators are rolling out 4G mobile services across the UK. The frequencies used by some 4G services are next to the frequencies used for Freeview. Therefore this can cause disruption to Freeview services. Typical issues include loss of sound, blocky or pixelated images or loss of some or all channels. All Ross distribution products have a built in 4G filter which provides the solution.

How do Ross products solve this problem?

The filter stops the signal at 790MHz, thereby stopping the effect of the 4G network.

How can I check the signal strength for my aerial?

You can check the coverage in your area by entering your postcode on the digitaluk website, to receive information on the quality of your signal. You can then purchase the equipment suitable for your signal strength.

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